Adding a confirmation to the flowbot/chatbot when customers add emailaddress after business hours

At this moment it's not possible to say to customers that leave an emailaddress to the chatbot/flowbot after business hours that we will get back to their question after ... business days. It's confusing to customers because they don't know for certain that we receive their emailaddresses.

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  • Thanks for sharing, sounds like a great idea. At this moment, we ourselves have solved this issue by triggering two types of Rules for incoming chats: 

    1. Rule inside business hours: 
      When: conversation is assigned
      Conditions: 
      - Inside Business hours - relevant business hours. 
      - Ticket status - equals - open 
      - any other specific conditions per team. 
      Actions: 
      Send message: "We will now put you through to our customer support team. If you've left your email address, we will always be able to respond to your question."
    2. Rule outside business hours: 
      Conditions: 
      - Outside Business hours - relevant business hours. 
      - Ticket status - equals - open 
      - any other specific conditions per team. 
      Actions: 
      Send message: "Our office is currently not open (our working hours are from Mon / Fri from 9am to 5.30pm CET⏰). Please leave your question so that we can come back to you as soon as possible!  ðŸ‘¯â€â™€ï¸ 🚀."
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