See the actual handled tickets rather than tickets that were created on a day

At this moment we see the handled tickets that we created on a day. So for instance if I want to check how many chats "Harry" did on 14-2-2021 it will show how many tickets he did that were from that day. So if he really handled 100 tickets that day - he maybe did 150 because the ones he did on 15-2-2021 that were created on 14-2-2021 also show up. This means that the KPI aren't correct for us.

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  • Thanks for sharing this suggestion We are currently working on a new reporting dashboard, in which we will tackle this request. I will keep you posted if there's any news worth mentioning. 

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  • Status Planned
  • 1 yr agoLast active
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