Create new ticket based on sender e-mail address or subject

Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example reviews@trengo.com.

We do receive a new ticket/mail every time a new review created. But that email always has the same subject, so Trengo will merge them into one ticket. That is not very clear to handle, since we would like to respond or take action on any review placed (so every time we receive an email from reviews@trengo.com).

Is there a way to solve this, maybe a Rule action can be added for this or anything else?

Reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
Like Follow
  • 1 mth agoLast active
  • 7Views
  • 1 Following