Improvements Customer Survey (CSATs) results UI

A few things that we like to see improved when using the CSATs feature. 

  • When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read. It would be great to have a more user friendly comment box
  • When exporting surveys, can we have a more complete export of customer name + email + comment? This makes it easier to share customer experiences internally instead of having to make screenshots of those gray boxes
  • After reading a comment we want to follow up on with the customer, when you click on the ticket ID which takes us to the specific email we do not have the option to then return back to the comments. Instead we have to go through the menu again and in the worst case select all filters again to get back to where we were. Why not simply create a 'return to surveys' button?
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  • Joey Treurniet Thank you for your feedback. We are actually working on making CSAT available for all channels this quarter, so i'll make sure the relevant people review your feedback :)

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    • Daniela Backman Thanks for that, Daniela! Looking forward to it.

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    •  Daniela Backman Just checking to see how far the development on this is as the UI hasn't been changed yet. 

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 1 mth ago
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      Joey Treurniet no update yet!

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