E-mail answer to offline chatter
It would be nice if we:
- Could change the sender e-mail address to something which is related to our company name (now it is chat-cIe95G4NcqQFSA5ZJmNo6hp7Zc38foxxPSjTt3uqVkNR9PaIgH@trengomail.com)
- Could auto add a signature below the message if the message is being sent by email to the customer.
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3replies
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Thank you for sharing Eric! The good news is that those features are already available in Trengo 馃檪
- You can use your own domain, for example Gsuite. Check out our Help Center article to learn how to do it https://help.trengo.com/en/articles/2017-mails-versturen-vanuit-een-eigen-domein
- Adding an email signature is one of our standard features. You can add your name, company information and even a gifje 馃槑 See this article to find out more: https://help.trengo.com/en/articles/5212-setting-up-an-email-signature
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Aga Wenska
- We are using it for mail, but it doesn't work for website chat when the customer is offline
- Same as point 1. Works for mail but not for website chat.
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Eric van Wenkop For offline chatters the options are limited at this moment as it doesn't have our focus (yet). I will keep an eye on your idea and will give you an update as soon as I have any news!
