SMS and conversations

Hi, when we send a new SMS, it would be nice that when we gets a reply, that our first SMS would be picked up as part of the conversation. As it is now, its hard to take a decision, when we maybe only gets a Yes or No as reply 😅 Has to search manually among sent SMSs to find the number and see what it is all about.

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  • Hi Lennart, 

    Thanks for sharing. I guess that you started the SMS from the SMS dashboard in the inbox. These messages are currently not linked to conversations as SMS used to be a separate feature in the past. 

    If you send an SMS using the "create conversation", a ticket will be created and replies will be added to the same conversation. 

    Thanks for sharing your feedback. It could be interesting to better integrate our SMS feature with the inbox. 

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    • Tamara Berner Ah, never thought of the possibility to create conversation as SMS 👍🏻

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