Merge single messages from one contact into another contact's conversation.

In my situation, I'm trying to move a forwarded message from one profile into the conversation of another profile. This or the ability to copy that message over. The original forwarded message is from the same person as the profile I want it moved into, only that they initially sent a contact to the wrong address.

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  • Alexandra Hamilton This sounds more like a support related question, but let me try to help. You can disconnect the ticket from the profile and attach it to another profile. If you have any further questions, please reach out to the product support team at team@trengo.com

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  • 2 wk agoLast active
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