Reporting multible labels

It would be nice to make a label report where several labels are combined. Now you can only see a ticket with 1 label, But we would like to see the amount of tickets with several labels. 

3replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • lizet Thank you for your feedback. You could do this by exporting a report with multiple labels and then analysing the ticket data in excel. 

      • lizet
      • lizet
      • 7 mths ago
      • Reported - view

      Daniela Backman Thank you.

      Yes that would be possible, but than we have a lot of extra work. It would be nice if we could use Trengo to have a quick overview. Working with excel does not make it more clear. 

      Thank you!

      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 7 mths ago
      • Reported - view

      lizet You could also create a view, that allows you to have a "filter" or a view as we call it, in your Trengo inbox, with all tickets that match that view. This view can include several labels for example. You can read more about views here. Hopefully this is what you were looking for :) 

Like1 Follow
  • 7 mths agoLast active
  • 3Replies
  • 10Views
  • 2 Following