Organize the left column yourself and hide parts completely

Recently I mainly use 'Channels' as my inbox category. The main reason for this is that I easily filter the messages that are relevant to me. I can find tickets that are assigned to my team directly here. However, I am used to searching for tickets at the top left of Inbox. This sometimes results in tickets being overlooked.

It would be nice if you could organize the left side-bar yourself, so that I can, for example, put channels at the top and scroll the inbox down or even not show it. You can already collapse different sections using the arrow:

 

   

but how handy would it be if you could organize it yourself by, for example, dragging a part and hide parts completely. For example, it could look like this:

 

Would this not be possible, it would be great if you could tick a specific channel for inbox, then channels are completely unnecessary :-)

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  • Thanks for sharing! We already have some options to personalize the channels on the left side, but I noticed you already found this. At this moment we chose for the convenience of having all channels in one inbox, to make sure all traffic will be processed, but of course we will monitor the interest in this post an keep you updated if we're planning to update this. 

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  • 11 mths agoLast active
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