Assigned tickets need to disappear

When assigning a ticket to another team or another person this ticket remains visible in your own queue just in a light grey color.

This gives the users room for error. Often they close the ticket because they think they have assigned another version of the ticket to someone. Or they keep assigning because they can still see it. Also if the other team is in a development environment then the tickets will remain open for a very long period, and for some colleagues who like to keep there own assigned to team at 0 this is an issue.

 

There is also no reason why this ticket needs to stay in the view of the first user.

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  • Thanks for sharing! We will monitor this topic and make sure to keep you posted if there's any news! 

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    • Charlotte Beenen This was 9 months ago, is there any solution yet? 

      Like 1
  • We experience the same! It would really help if the inbox "New" stays empty when you assign tickets to Teams. 

    Like 2
  • Agree with this! Sometimes it's helpful to have an overview of what's still 'on team level', but it would be great to have a filter to view only new messages in the inbox. 

    Like 1
    • Another idea: it might be useful if 'assigned to team' (or something like that) is a separate tab under 'inbox'. 

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 3 mths ago
      • Reported - view

      Anne Schulze You can check the filter teams and the tab "assigned".  There you can see all tickets currently assigned to a given team.

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    • Daniela Backman You're right, thank you. Although it might be helpful to have an overview for all teams. Anyhow, we still wish for an inbox without tickets on team level :)

      Like 1
  • We experience the same! It would really help if the inbox "New" stays empty when you assign tickets to Teams.

    Like 3
  • agreed! This would be very helpfull

    Like 1
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