WhatsApp - auto merge with previous ticket

When you answer and close a WhatsApp ticket and the customer replies to that whatsapp message, it automatically creates a new ticket. It would be very usefull to automatically merge that new message to the old (closed) ticket. 

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  • Thanks for sharing this suggestion! We will keep track of this post and keep you up to date as soon as there's any news! 

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  • 12 days agoLast active
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