Merge tickets from different channels

Sometimes we would like to merge a chat to an email. The conversation starts e.g. with a chat and is succeeded with an email. It would be very useful if these tickets could be merged to one conversation. 

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  • Thanks for sharing Christ! We are searching for ways to improve our "Merge" feature, so your feedback is very helpful! 🙂

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  • Hi Christ! We have an update for you 🎉 
    You can link conversations from different channels using the "Link conversation" feature. You will find it in the upper right corner of your ticket. Please see our Help Center article to find out more! 

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