Can't see if coworker is on the phone

We used to be able to see when a coworker is on the phone. Nowadays the icon stays green instead of yellow. It's confusing when you have to forward a call and we can't see if they're available or not. 

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  • Hi Robbin, thank for your feedback! We will investigate it and get back to you as soon as possible.

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    • Hi Robbin, I've got an update for you! I have tested it and can rapport that we were not able to reproduce it. As soon as a coworker starts a phone conversation his icon turns yellow. Could you please try to log out and log in again and let me know if the issue still persists?  

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      • Robbin
      • mgb
      • 3 wk ago
      • Reported - view

      Aga Wenska Hello. Me and my coworker both logged in and out multiple times. Unfortunately it's not just me who can't see when she's in e phone call, this affects the whole team. Logging in and out did not work

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      • Robbin
      • mgb
      • 13 days ago
      • Reported - view

      Aga Wenska As you van see in my screenshot, my coworker just answered a call but we can't see she's on the phone.

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    • Robbin A hard refresh should solve the problem. Could you let me know if that worked for you? 

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      • Robbin
      • mgb
      • 12 days ago
      • Reported - view

      Aga Wenska Unfortunately, that is only a temporary solution. My coworkers has used the hard refresh multiple times a day since the new update came out.

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