Hi.. could you please let me know if anyone is working on a quicker way to delete messages (I don't meed bulk deleting, although that isn't the most user friendly either as its easy to click just off a circle once and you lose all the selected ones, being able to use keys with shift would be better)? It currently takes quite a few clicks in different parts of the screen just to delete one message. I need to delete lots of messages every time I log in and its very cumbersome. Just one click or delete key, with a deleted box (perhaps for 24 hours or a limited time) so you can retrieve would be ideal. Thanks
Hi Tim B Tim, thank you for your question!
I think, Marco Oosterlaken 's way would work for you quite well. Deleting messages with the shift and/or crtl button (depending on your device) is simple and works as follows:
Go to your Trengo Inbox and click on the tickets you want to delete while holding the shift button pressed. An action button will appear on the top of your ticket overview. Choose the "Delete" option from the drop down menu. Please check our Help Center article about Bulk Actions https://help.trengo.com/en/articles/5593-nog-sneller-werken-door-middel-van-bulkacties
Have you thought about setting up a Rule deleting/closing all the unnecessary e-mails you receive every day? I really recommend that so you can start your day with a clean inbox already! Check out our Help Center article to learn more about Rules: https://help.trengo.com/en/articles/4942-setting-conditions-within-rules