Insight in unreplied messages within live-chat

Filter on unreplied/replied messages within the general inbox of live chat (not on a personal level but on a general level)

Direct insight in unreplied messages within live-chat

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  • Thanks for sharing! So if I'm correct, you would like to be able to navigate to "Live Chat" and filter between unanswered & all? 

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  • Of wel; we zouden binnen de live chat graag willen filteren op ‘’unreplied’’ om direct te monitoren welke berichten binnen de live-chat (algemeen; ofwel niet op persoonsniveau) nog niet beantwoord zijn.

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    • Aga Wenska
    • Product Specialist
    • Aga_Wenska
    • 9 mths ago
    • Reported - view

    You can recognise unanswered live chats by color - they are yellow (the answered ones are white). They are also marked by a green dot. Filtering on unreplied messages is not supported at the moment but it is an interesting feature for sure. I will keep an eye on your post and keep you posted about any developments regarding this one!

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  • 9 mths agoLast active
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