Show the amount of new tickets in the sidebar for teams

Daniela Backman : i can just agree with Dennis. What is the sence of the "Teams" in the side bar, when we do have the same view like in inbox --> new?

Thanks for your input Hilde S. ! The purpose of having different Teams is to give you more overview in your inbox and streamline how your different users work together.

You can assign conversations or channels to different teams, automate certain workflows, and better organize different users in Trengo. The 'New' inbox is a collection of all of the tickets/conversations combined.

Hope that answers your question but feel free to reach out in case you would like more information ! 

Charlotte Beenen Hi, thank you for your reply.
It is really nice, that we can add users to teams and assign conversations and channels to teams and automate workflows here. This is not the point. I like having this Teams 😉

But as long as the sidebar --> Teams does not show
a) the number of the tickets within this team and
b) when you open one of this Teams in the sidebar only the tickets of the team, i do not understand, why it is shown at all?

Maybe i just did not understand and it can be cleared better in a call. Maybe there you can answer my questions:

• in what way does this function give a better overview?
• how can i streamline there, how the different users work together?
• you wrote "The 'New' inbox is a collection of all of the tickets/conversations combined." - that´s also, what i can see in each teams-folder. Do i do sth wrong here?

Sorry for all the annoying questions 🙈. I really like trengo, the functions and features and the handling and..... But if there are any ways to optimise things for us and our users, then i would like to take this chance.

Hey Hilde S. ! Thanks for your reply and questions! We are more than happy to help you get some more clarity on the feature and how you can optimise your account for you and your users.

Can you please reach out to our support team via team@trengo.com and send them all the questions you have? They will be more than happy to guide you in the right direction! 😊