Show the amount of new tickets in the sidebar for teams

I would love to be able to view the amount of new tickets that I have in the sidebar of our teams

 

All other inboxes/labels/personal/channels do have such number, but the teams don't.

 

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  • Dennis Rosenbaum Thank you for your feedback. This would indeed be useful! We will monitor the demand for this feature and keep you posted on relevant updates.

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      • Hilde S.
      • Hilde_S
      • 3 wk ago
      • Reported - view

      Daniela Backman : i can just agree with Dennis. What is the sence of the "Teams" in the side bar, when we do have the same view like in inbox --> new?

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      • Charlotte Beenen
      • Product Support Specialist
      • Charlotte_Beenen
      • 2 wk ago
      • Reported - view

      Thanks for your input Hilde S. ! The purpose of having different Teams is to give you more overview in your inbox and streamline how your different users work together.

      You can assign conversations or channels to different teams, automate certain workflows, and better organize different users in Trengo. The 'New' inbox is a collection of all of the tickets/conversations combined.

      Hope that answers your question but feel free to reach out in case you would like more information ! 

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