Keybord shortcuts for saved replies
We end every chat the same way (example):
Is there anything else we can help you with?
If yes-> chat continues
If no --> Thank you for your question. We're here if you need more help. Have a great day!
With a huge list of saved replies, finding the reply you need takes almost as much time as writing your own answer. My request is 2fold:
1) For the most used sentences may we have keyboard shortcuts? Let's say; Thank you for your question. We're here if you need more help. Have a great day!= cmnd+1 or Shift+2
2) Could we have a multiple level system for saved replies? OR (even better?) a fantastic search function within saved replies so you can find the one you need quickly.
Channel Chat -->Topic : Delivery--> Saved reply
Channel E-mail --> Topic : Customer Service --> Returns policy --> saved reply