Keybord shortcuts for saved replies

We end every chat the same way (example):

Is there anything else we can help you with?

If yes-> chat continues

If no --> Thank you for your question. We're here if you need more help. Have a great day!

 

With a huge list of saved replies, finding the reply you need takes almost as much time as writing your own answer. My request is 2fold:

1) For the most used sentences may we have keyboard shortcuts? Let's say; Thank you for your question. We're here if you need more help. Have a great day!= cmnd+1 or Shift+2 

2) Could we have a multiple level system for saved replies?  OR (even better?)  a fantastic search function within saved replies so you can find the one you need quickly.

     Channel Chat -->Topic : Delivery-->  Saved reply 

Channel E-mail --> Topic : Customer Service --> Returns policy --> saved reply

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