Categorize Quick Replies for Admins by using labels

The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them.

I'd like to have labels for example: teams, channels, topics , and the functionality to filter by label. Ideally I'd be able to save a preferred view.

Let's say I manage all the quick replies for all departments  in multiple languages it's easy to get lost is in the list from an admin point of view. I need a way to manage quick replies per team, topic and language.

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  • We use a prefix to easily navigate through the many quick replies, but I agree it would be much easier if they were catagorizable. Good suggestion!

      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 1 yr ago
      • 1
      • Reported - view

      Gian Stevens This is what we also do, it's a good workaround suggestion :) 

      Like 1
  • Liselotte Leijten-Deppenbroek Thank you for your input :) We are already considering some options for categorising or organising quick replies, so hopefully we can see an update on this in the near future. We'll keep you posted!

    Like 1
  • Hey Arjan Peters ! I saw you left a similar post concerning filtering and sorting quick replies in your account. You can follow the topic on this post and leave any additional feedback or ideas in the comments 😊We will keep you posted on any developments here! 

    Like 1
  • It would also be great to have a search function in the quick replies settings to quickly find the right quick reply to edit.

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  • 7 mths agoLast active
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