Flowbot > Add "new ticket" and "move to next step"
Would be good to be allowed to have the following two actions on a flowbot:
- Mark as new ticket AND
- Go to step
I don't fully understand why this has been limited?
I want to get notified that there is someone in my flowbot ASAP but continue to send them messages in the flowbot.
Hi Mark Walls , thanks for your question!
The action 'Mark as new ticket' is seen as an ending action, meaning that it is not possible to continue the Flow after choosing this option. I understand that it is beneficial for you to know as soon as possible if someone is in the Flowbot.
Perhaps we can have a look together if there is a different way to approach this and get your desired result! Can you please reach out to me via firstname.lastname@example.org? Happy to help!