Flowbot > Add "new ticket" and "move to next step"

Would be good to be allowed to have the following two actions on a flowbot:

  1. Mark as new ticket AND
  2. Go to step

I don't fully understand why this has been limited?

I want to get notified that there is someone in my flowbot ASAP but continue to send them messages in the flowbot.

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  • Hi Mark Walls , thanks for your question!

    The action 'Mark as new ticket' is seen as an ending action, meaning that it is not possible to continue the Flow after choosing this option. I understand that it is beneficial for you to know as soon as possible if someone is in the Flowbot.

    Perhaps we can have a look together if there is a different way to approach this and get your desired result! Can you please reach out to me via team@trengo.com? Happy to help!

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  • 5 mths agoLast active
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