Default folder for assigned to me tickets with a filter on a channel
The ticket now goes to Assigned to me.
But we are mostly working on a channel and taking the new ones immediately when they come in. If we have to swop from Assigned to me and New all the time it won't be efficient. It. would be the easiest if there would be a tab named "chats assigned by me" . I have worked with another portal for a while and they had the chat screen with a drop down: New, Assigned to me, All. This worked very efficient and fast. I have attached a screenshot of the page I'm talking about in Trengo.