Another sound option for new tickets (louder and longer sound)
Some of my colleages who have only one screen would like to have a different sound when a new tickets is made in the inbox, sometimes they have 10 windows opened one their screen and do not notify a new live chat in Trengo. They would like to have a longer and louder sound instead of the short 'plop' sound it makes now.
It is possible to set your own sound within the settings of every channel (see attachment).
Besides, using rules, it is also possible to trigger multiple notifications if a message remains in the inbox for a certain amount of time (also see: https://talk.trengo.com/t/q54azz/recurring-notifications-for-waiting-chat-visitors-and-indicator-if-chat-visitor-is-still-waiting)