As an addition to the above feature, ideally this feature could allow automatic (delayed) replies. E.g. KLM uses this feature for their customer support (I've added a screenshot of the KLM support using the WhatsApp buttons to automatically provide a delayed answer to the customer.
- Customer asks question
- Support is delayed 24+ hours, WhatsApp business session expires
- Support replies to question with expired session (reply should be stored by Trengo)
- Button-template message is automatically send to client (e.g. "click button below to receive our answer")
- Trengo automatically sends the stored/delayed reply message that was given by the support employee as soon as the quick-reply button has been clicked by the customer.
Have a look at the timestamps in "yes please" response and the following answer
Robin Chan Hi Robin! I saw you recently left a similar post concerning this topic! We are happy to announce that buttons for the WhatsApp Flowbot have been launched :) You can read a bit more about how to set it up in our Help Center! Find the link HERE.