Ability to like comments on Facebook and Instagram

Having the ability to like comments on Facebook and Instagram, and to give reactions (love, care, haha, wow, sad, angry)

 

This feature has been requested by customers privately. Moving it to the community for transparency.

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  • The same options in emoji as in Facebook would be very helpful! We now have to do this in our browser instead of Trengo, which of course is not our preference.

    Like 1
      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 5 mths ago
      • Reported - view

      Annick Steenman Do you mean like reacting to the post with emojis?

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    • Daniela Backman Yes. If you need more info or an example, let me know.

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 5 mths ago
      • Reported - view

      Annick Steenman Thanks, that makes sense, it would definitely be useful!

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    • Daniela Backman In Facebook Business Suite we get all the emoji options to response: 

      At this moment, if we want to give Sandra (for example) an emoji, we can't do this in Trengo, so we have to open our Facebook browser to respond. 

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    • Here you can see how it looks in Trengo. No options for emoji's. 

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    • This is how it looks in Facebook Business Suite. If you press on 'Leuk' you can choose an emoji (as you can see in my first picture).

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 5 mths ago
      • 1
      • Reported - view

      Annick Steenman Thank you for the screenshots :)

      Like 1
  • Emojis would be great. I can use emojis for email but not social even though they are more fitting for email.

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