Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ".
In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW: " in outlook for example) but you see this prefix in the subject line because it is part of the subject and you can remove or change it.
I need the possibility to remove this prefix.
Mike thank you for your feedback! This could definitely be a useful feature.
Just thinking out loud here (and keep in mind I'm not a developer), but could you perhaps forward tickets from trengo to your CRM system using the API instead of standard forwarding, and in the process remove Fwd: from the subject line before pushing it into your CRM?