Possibility to remove "Fwd: " prefix from subject on forward

When you forward a message, the subject is prefixed with "Fwd: ".

In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW: " in outlook for example) but you see this prefix in the subject line because it is part of the subject and you can remove or change it.

I need the possibility to remove this prefix.

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  • Mike thank you for your feedback! This could definitely be a useful feature.

    Just thinking out loud here (and keep in mind I'm not a developer), but could you perhaps forward tickets from trengo to your CRM system using the API instead of standard forwarding, and in the process remove Fwd: from the subject line before pushing it into your CRM?    

      • Mike
      • Mike
      • 1 yr ago
      • 1
      • Reported - view

      Daniela Backman Automation is not desirable in this case. The forward is also a trigger for a chain of manual actions. In the mean time the developers of the travel CRM system BAS Fadiro added a subject trim prefix Fwd: and FW: My problem disappeared with this fix. 

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      • Daniela Backman
      • Customer Success Manager
      • Daniela_trengo
      • 1 yr ago
      • Reported - view

      Mike Great to hear you found a solution! Nevertheless, your original feature request is valid and we will keep monitoring the demand for it.

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