Add sub-labels or label groups
Certain companies work with a lot of labels to be able to create a clear overview within the inbox. The sorting / filtering of tickets on the basis of several sub-labels will allow them to navigate back to certain folders.
Country > Main topic > list of subtopics
Similar to the Outlook structure with subfolders:
Note: This feature has been requested by existing customers but only documented internally. Moving this to our external community for universal visibility.