Add sub-labels or label groups

Certain companies work with a lot of labels to be able to create a clear overview within the inbox. The sorting / filtering of tickets on the basis of several sub-labels will allow them to navigate back to certain folders.

For instance:

Country > Main topic > list of subtopics

Similar to the Outlook structure with subfolders:


Note: This feature has been requested by existing customers but only documented internally. Moving this to our external community for universal visibility.

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  • 7 mths agoLast active
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