Hi, yes this would be very important. When you add the ticket number you can hardly read the subject, and have to open every ticket. While we normally assign work by the subject which is much harder with the very small column (and subject)
Steven Van Wichelen Hi Steven, I totally agreed with you too! :)
Thanks for sharing this wish! I will keep track of this and keep you posted if there's any news worth mentioning.
Tamara Berner Thank you so much! :) It will really help us to adapt the layout to us and to be able to see which is most important to us when we're doing the management or follow-up of the ticket. It's a "little" exchange that will have a high impact on our daily performance.