Different sizes / different icons for mobile /desktop



We are very happy with the custom icon possibility for the website widget. Now we are wondering if we can have two sizes for the icon? On mobile we prefer a smaller icon than on desktop. At our website we have the switch between mobile/desktop at ipadsize. Ipad (768px) do we show desktop version, below that we show mobile version of images/pages. 



Susan Krieger

4replies Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Thanks for sharing Susan! Sounds like a great feature. I will keep track of this post and the number of followers, and I will keep you up to date if there's any news about this feature. 

  • A different type of icon for mobile would also be great! For instance a strip at the right side in the middle (sticky), which you now see a lot for feedback and support. 

    Like 1
  • Thanks for sharing! At this moment we will not implement different icons. It is possible to use our Javascript API to replace the icon on a mobile browser: https://developers.trengo.com/docs/widget-appearance

  • Nick van Daelen , Dymphi van Bussel Eric van Wenkop Maudy Brekelmans I noticed you created / liked a similar post. Please like and follow this one to stay up to date about any updates concerning this feature. 

    Like 1
Like6 Follow
  • 3 wk agoLast active
  • 4Replies
  • 29Views
  • 7 Following