Send and close does not work when forwarding

When forwarding an email in Trengo with an attachment (invoice), a part of "Send and close" does not work properly.

Sending works, but does not close. After sending, the conversation is not closed yet. This is then again manual processing.

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  • Thanks for sharing! Are you referring to the forward message that is not being closed, or the original message that is not being closed? 

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  • We also experience this. Any idea when this will be processed?

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    • Gerbrand Boertien Are you referring to the forward message that is not being closed, or the original message that is not being closed? 

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    • Tamara Berner An original mail with invoice to trengo must be forwarded and closed immediately. Trengo does not close the conversation.

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    • Gerbrand Boertien If an e-mail is forwarded by hand, a new ticket will be created for the forwarding mesage. Hence, the original ticket will be seen as a different feature. 

       

      You can choose to automatically forward conversations using our rules and in that case, you'll have the ability to add a second action to the Rule "Close ticket". 

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  • 5 mths agoLast active
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