Wouldn't it be a great idea to add an hyperlink in the contact field: link costumer?
This wil directly link a system to Trengo by 1 push on the hyperlink. As a result of this you don't have to copy/paste anymore!
Thanks for sharing this suggestion! This sounds like a great feature.
Would you actually want to open a different system, because by making use of our integrations, it is also possible to collect information from a CRM-system (for example) and show it in Trengo.