Show names instead of numbers
It would be great to directly show a person's name instead of a number when you connect Trengo to your own system.
Besides if you create a name or profile yourself for a phone number, it would be nice that this will be shown when somebody calls. This makes a call more recognizable.
It would also be great if you cold use the oubound call field to search for names instead of numbers.
- Moderated to English -
Thanks for sharing, Thomas.
First of all, it is possible to edit a contact by giving it a name, in your response it looks like you only attach it to a profile.
By giving the contact a name instead of a number, this will be shown as soon as this person calls. Besides, you can use this name to search a contact when you want to make an outbound call. (See this article to learn how a contact can be given a name: https://help.trengo.com/en/articles/5485).
With the connection with your own system, my guess is creating a contact does give it the possibility to give the contact a name. https://developers.trengo.com/v2.0/reference#update-a-user-1
Please let me know if this provides you with the solutions for your questions, or whether you need some more information.