Rule based on 'to' email address

Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance. If email TO is 'accounts@' then it should be assigned to a person or group.

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  • Thanks for sharing this feature. I will keep track of this post and keep you up to date if there's any news concerning this feature. 

  • Mark, in addition to my previous message, have you considered working with different teams for different email channels? 

  • We too would very much like to have this feature. 


    We send notifications on behalf on our customers using the primary address

    The reply address of these notifications are dynamically configured as Replies are send to one mailbox.

    The 'customer' part in the address is a tag which we would like to use as a label in Trengo. E.g. via a rule or automatically.

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  • We want this feature too

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  • I would very much like this feature too. We have a particular email address that comes into one of our main teams but we need to see quickly that it was for this particular service. 

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  • 9 mths agoLast active
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