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    Preferred language for all channels

    If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
    • Marc Fleskens
    • Het beste cadeau voor je medewerkers
    • Marc_Fleskens
    • 1 yr ago
    • 2 replies
    • 15
    • 1
    • Charlotte Beenen3 mths ago
    • Ideas
  • 0

    Customize Auto reply mail

    Could we customize the Auto reply mail that is sent in all situations (not only outside if ofice hours)? For example, when we receive a ticket from a centail country,…
    • lizet
    • lizet
    • 6 mths ago
    • 3 replies
    • 13
    • Daniela Backman6 mths ago
    • Ask the community
  • 2

    Take auto replies out of ticket conversation on email channel

    Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
    • Daniela Backman
    • Customer Success Manager
    • Daniela_trengo
    • 5 mths ago
    • 2 replies
    • 9
    • 2
    • Daniela Backman5 mths ago
    • Ideas
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