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Company Name as Caller ID
As we are working with different nationalities but cannot purchase phone numbers for each country it would be a great solution and also make it more trustworthy if the Caller Id for outgoing calls…
Laura Spiekermann
Laura_Spiekermann
1 mth ago
2
Ideas
0
DNS record setup styling problem
See attached screenshot. When you have to transfer a lot of DNS records, you often have the two screens alongside each other. Trengo now hides the view on small windows.…
Merijn van Wouden
Merijn_van_Wouden
1 mth ago
1
Ideas
0
Change usernames and passwords for my employees
"As the owner of a Trengo environment, I would like to be able to change usernames and passwords for my employees, so that new colleagues can reuse existing Trengo licenses/history with their own…
Rogier van den Berg
Rogier_van_den_Berg
2 mths ago
1
reply
7
Charlotte Beenen
2 mths ago
Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
Alec Nijssen
Alec_Nijssen
2 mths ago
1
reply
14
6
Charlotte Beenen
2 mths ago
Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
Tim Asklöf
Tim_Asklof
2 mths ago
1
reply
9
1
Charlotte Beenen
2 mths ago
Ideas
2
Activate Flowbot outside business hours (without a Rule)
We think there should be an option to have a Flowbot become active after business hours. At this point it's only possible to make him respond after a visitor sends a message.…
Boy Brabander
Owner
Boy_Brabander
4 mths ago
3
replies
12
2
Charlotte Beenen
3 mths ago
Ideas
0
Let each individual user upload a custom picture for their signature.
We would like to be able to add our own individual e-mail signature for each user. In Freshdesk, for example, each user can upload this themselves in their own user settings.
Paul Bergsma
Paul_Bergsma
1 yr ago
1
reply
9
Charlotte Beenen
1 yr ago
Ideas
1
Visibility control permissions for light users
Right now if ticket is assigned to an admin and this admin is in same group of a light user. Any light user will be able to see and manage this ticket.…
Nestor Toledo Diaz
Nestor_Toledo_Diaz
1 yr ago
1
reply
8
1
Charlotte Beenen
1 yr ago
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