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Email

1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 4 days ago
- 1 reply
- 4
- 1
- Charlotte Beenen4 days ago
- Ideas
0
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
- Danny Vaessens
- Danny_Vaessens
- 4 days ago
- 1 reply
- 2
- Charlotte Beenen4 days ago
- Ideas
2
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 12 days ago
- 1 reply
- 4
- 2
- Charlotte Beenen4 days ago
- Ideas
0
Umlauts (ÄÜÖ) in domains
As Umlauts are possible to be in a domain, (example Flüge.de) there also exist email addresses with these (example info@flüge.de). Unfortunately currently Trengo doesn't support for Umlauts to be…
- Sascha Wendt
- Sascha_Wendt
- 4 days ago
- 1 reply
- 3
- Charlotte Beenen4 days ago
- Ideas
1
Add Gsuite aliases as an individual channel
Would be great to be able to create Trengo email channels from Gsuite email aliases
- Ibrahim
- Ibrahim
- 2 wk ago
- 1 reply
- 4
- 1
- Charlotte Beenen2 wk ago
- Ideas
0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
- Russell Hammond
- Russell_Hammond
- 1 mth ago
- 3 replies
- 8
- Charlotte Beenen1 mth ago
- Ideas
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 4 mths ago
- 6 replies
- 49
- 5
- Tim B1 mth ago
- Ideas
0
Secure mail / Secure attachment
We would like to have secure mail. So we would like an attachment to the mail so that the recipient cannot open it just like that. But for this he must first identify himself as the correct…
- Linda Vleugels
- Linda_Vleugels
- 1 mth ago
- 1 reply
- 10
- Daniela Backman1 mth ago
- Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
- Astrid Arts
- Astrid_Arts
- 2 mths ago
- 1 reply
- 4
- 1
- Daniela Backman2 mths ago
- Ideas
1
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 2 mths ago
- 3 replies
- 21
- 1
- Daniela Backman2 mths ago
- Ideas
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
- Maartje van Soest
- Maartje_van_Soest
- 2 mths ago
- 1 reply
- 6
- Daniela Backman2 mths ago
- Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
- Jordi Torrijos
- Jordi_Torrijos
- 3 mths ago
- 1 reply
- 8
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 2 replies
- 15
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
- Amrish
- a_g
- 3 mths ago
- 1 reply
- 8
- 1
- Daniela Backman3 mths ago
- Ideas
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
- Gian Stevens
- Gian_Stevens
- 3 mths ago
- 1 reply
- 5
- Daniela Backman3 mths ago
- Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
- Kajan
- Kajan
- 3 mths ago
- 2 replies
- 13
- 5
- Kajan3 mths ago
- Ideas
5
Bulk email
From a customer contact point of view, an option to send bulk email seems like a logical addition. Not comparable with a mail chimp, but the normal admission as you could via an O365.…
- Mitch Brouhon
- Mitch_Brouhon
- 1 yr ago
- 4 replies
- 75
- 5
- J Damen4 mths ago
- Ideas
1
Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ". In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW:…
- Mike
- Mike
- 3 mths ago
- 3 replies
- 8
- 1
- Daniela Backman3 mths ago
- Ideas
1
Trigger a rule by recipient email address
I would like to trigger a rule by recipient email address. Sending a slack notification if the recipient's email address is xxx@xxx.com would be cool.
- Kazim Aydin
- Kazim_Aydin
- 4 mths ago
- 7 replies
- 28
- 1
- Daniela Backman4 mths ago
- Ideas
2
Send email to all contacts in profiles
It would be great if there was a feature to email, or message all contacts within a profile. We rent out houses. Often we have more than one person living there.…
- J Damen
- J_Damen
- 4 mths ago
- 1 reply
- 4
- 2
- Daniela Backman4 mths ago
- Ideas
1
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 3 replies
- 40
- 1
- Eric van Wenkop4 mths ago
- Ask the community
1
Paste as plain text
It would be handy, if like word and outlook, when you paste into Trengo it gave you the little box to select if it should be plain text or keep format etc.…
- Tim B
- Tim_B
- 5 mths ago
- 1 reply
- 12
- 1
- Daniela Backman5 mths ago
- Ideas
0
Integration Office 365 agenda
Often I get invitations for meetings via Office 365 email and calendar. Unfortunately this is not supported by Trengo. Therefor, when I want to accept or decline an event I need to switch to Office…
- Jeroen Bongers
- Jeroen_Bongers
- 1 yr ago
- 3 replies
- 30
- Bouke Koning5 mths ago
- Ideas
2
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 5 mths ago
- 2 replies
- 9
- 2
- Daniela Backman5 mths ago
- Ideas
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 1 yr ago
- 2 replies
- 48
- 1
- Daniela Backman5 mths ago
- Ideas
- Completed
- Completed

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