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1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
Tim Asklöf
Tim_Asklof
4 days ago
1
reply
4
1
Charlotte Beenen
4 days ago
Ideas
0
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
Danny Vaessens
Danny_Vaessens
4 days ago
1
reply
2
Charlotte Beenen
4 days ago
Ideas
2
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
Dennis Rosenbaum
Dennis_Rosenbaum
12 days ago
1
reply
4
2
Charlotte Beenen
4 days ago
Ideas
0
Umlauts (ÄÜÖ) in domains
As Umlauts are possible to be in a domain, (example Flüge.de) there also exist email addresses with these (example info@flüge.de). Unfortunately currently Trengo doesn't support for Umlauts to be…
Sascha Wendt
Sascha_Wendt
4 days ago
1
reply
3
Charlotte Beenen
4 days ago
Ideas
1
Add Gsuite aliases as an individual channel
Would be great to be able to create Trengo email channels from Gsuite email aliases
Ibrahim
Ibrahim
2 wk ago
1
reply
4
1
Charlotte Beenen
2 wk ago
Ideas
0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
Russell Hammond
Russell_Hammond
1 mth ago
3
replies
8
Charlotte Beenen
1 mth ago
Ideas
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
Mark Walls
Mark_Walls
4 mths ago
6
replies
49
5
Tim B
1 mth ago
Ideas
0
Secure mail / Secure attachment
We would like to have secure mail. So we would like an attachment to the mail so that the recipient cannot open it just like that. But for this he must first identify himself as the correct…
Linda Vleugels
Linda_Vleugels
1 mth ago
1
reply
10
Daniela Backman
1 mth ago
Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
Astrid Arts
Astrid_Arts
2 mths ago
1
reply
4
1
Daniela Backman
2 mths ago
Ideas
1
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
Amrish
a_g
2 mths ago
3
replies
21
1
Daniela Backman
2 mths ago
Ideas
0
More information in 'Failed' tag by e-mail tickets who don't reach customers inbox for some reason.
When an e-mail can not be delivered trengo tags the ticket with 'failed'. There is no information attatched about why the e-mail couldn't be delivered.…
Maartje van Soest
Maartje_van_Soest
2 mths ago
1
reply
6
Daniela Backman
2 mths ago
Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
Jordi Torrijos
Jordi_Torrijos
3 mths ago
1
reply
8
1
Charlotte Beenen
2 mths ago
Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
Marc Fleskens
Het beste cadeau voor je medewerkers
Marc_Fleskens
1 yr ago
2
replies
15
1
Charlotte Beenen
2 mths ago
Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
Amrish
a_g
3 mths ago
1
reply
8
1
Daniela Backman
3 mths ago
Ideas
0
Mentioning of agents in alphabetical order
At the moment, when you want to mention (@) another agent in a ticket, the sorting of the agents is completely random. According to Danique from team Trengo,…
Gian Stevens
Gian_Stevens
3 mths ago
1
reply
5
Daniela Backman
3 mths ago
Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
Kajan
Kajan
3 mths ago
2
replies
13
5
Kajan
3 mths ago
Ideas
5
Bulk email
From a customer contact point of view, an option to send bulk email seems like a logical addition. Not comparable with a mail chimp, but the normal admission as you could via an O365.…
Mitch Brouhon
Mitch_Brouhon
1 yr ago
4
replies
75
5
J Damen
4 mths ago
Ideas
1
Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ". In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW:…
Mike
Mike
3 mths ago
3
replies
8
1
Daniela Backman
3 mths ago
Ideas
1
Trigger a rule by recipient email address
I would like to trigger a rule by recipient email address. Sending a slack notification if the recipient's email address is xxx@xxx.com would be cool.
Kazim Aydin
Kazim_Aydin
4 mths ago
7
replies
28
1
Daniela Backman
4 mths ago
Ideas
2
Send email to all contacts in profiles
It would be great if there was a feature to email, or message all contacts within a profile. We rent out houses. Often we have more than one person living there.…
J Damen
J_Damen
4 mths ago
1
reply
4
2
Daniela Backman
4 mths ago
Ideas
1
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
Eric van Wenkop
Owner at Kabeldirect.nl 🔌
Eric_van_Wenkop
1 yr ago
3
replies
40
1
Eric van Wenkop
4 mths ago
Ask the community
1
Paste as plain text
It would be handy, if like word and outlook, when you paste into Trengo it gave you the little box to select if it should be plain text or keep format etc.…
Tim B
Tim_B
5 mths ago
1
reply
12
1
Daniela Backman
5 mths ago
Ideas
0
Integration Office 365 agenda
Often I get invitations for meetings via Office 365 email and calendar. Unfortunately this is not supported by Trengo. Therefor, when I want to accept or decline an event I need to switch to Office…
Jeroen Bongers
Jeroen_Bongers
1 yr ago
3
replies
30
Bouke Koning
5 mths ago
Ideas
2
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
Daniela Backman
Customer Success Manager
Daniela_trengo
5 mths ago
2
replies
9
2
Daniela Backman
5 mths ago
Ideas
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
Stephen King
Stephen_King
1 yr ago
2
replies
48
1
Daniela Backman
5 mths ago
Ideas
Completed
Completed
1
2
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