How to enable Javascript

Email

1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 10 mths ago
- 2 replies
- 23
- 1
- Daniela BackmanModeratoryesterday
- Ideas
- Completed
- Completed
1
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
- Daniela BackmanModerator
- Customer Success Manager
- Daniela_trengo
- yesterday
- 2
- 1
- Ideas
3
Bulk email
From a customer contact point of view, an option to send bulk email seems like a logical addition. Not comparable with a mail chimp, but the normal admission as you could via an O365.…
- Mitch Brouhon
- Mitch_Brouhon
- 11 mths ago
- 3 replies
- 45
- 3
- Daniela BackmanModerator9 days ago
- Ideas
2
Option to see the attachment without downloading (Preview)
It will be great if we have an option to preview the attachments without downloading like other email providers to avoid unnecessary file downloads.
- Mohammad Riyas
- Mohammad_Riyas
- 12 days ago
- 2 replies
- 4
- 2
- Faizal Umarali10 days ago
- Ideas
0
Custom subject for widget emails
Our organization uses the website widget to allows our users to contact us via email. Right now, every email is being sent with the subject " Contact form from X ".…
- Pedro Zurbach
- Pedro_Zurbach
- 11 days ago
- 1 reply
- 3
- Daniela BackmanModerator11 days ago
- Ideas
2
Send later
Adding the option: "send later" or "schedule email/reply" would be lovely for email that need to arrive at a specific time. This option is available for instant in G-mail from G-Suite.…
- Kajan Blouw
- Kajan_Blouw
- 1 mth ago
- 6
- 2
- Ideas
0
Attachments Preview
Dear Sir/Madam, Requesting you to kindly enable the attachment preview option for all types of attachments such as excel, jpeg, pdf, etc.
- JISHAR
- JISHAR
- 1 mth ago
- 3
- Ideas
1
Customer feedback survey --> e-mail signature
It would be nice if it became possible to add an option to review directly to an answer sent by the employee (for example in the signature) It would be nice if we could add a review option to the…
- Lars Berends
- Lars_Berends
- 1 mth ago
- 7
- 1
- Ideas
1
Save e-mails in external folders (or programs) through drag and drop
Hi, we would very much like to get the possibility to save e-mails that are received in Trengo in external folders (such as any file explorer map) or external programs by just drag and dropping it…
- Daan Adegeest
- Daan_Adegeest
- 1 mth ago
- 4
- 1
- Ideas
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 11 mths ago
- 4 replies
- 37
- 8
- Martin Svendsen5 mths ago
- Ideas
7
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 10 mths ago
- 4 replies
- 17
- 7
- Martin Svendsen5 mths ago
- Ideas
0
Add Subject field as a select option for the email widget
Hi, What about the idea to add a Subject field in the email widget, where the user can select one option. Overview Name Email Subject (select an option from the dropdown field) Message Requirements:…
- Bas Tolenaar
- Bas_Tolenaar
- 5 mths ago
- 8
- Ideas
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 6 mths ago
- 3 replies
- 13
- 1
- Charlotte Beenen6 mths ago
- Ideas
- In review
- In review
6
Copy mandatory e-mail from pre-chat form to customer profile
We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are…
- Karel Mommers
- Karel_Mommers
- 7 mths ago
- 1 reply
- 23
- 6
- Charlotte Beenen6 mths ago
- Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
- Tim B
- Tim_B
- 8 mths ago
- 2 replies
- 25
- 8
- Marie-Louise7 mths ago
- Ideas
0
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 8 mths ago
- 1 reply
- 8
- Charlotte Beenen8 mths ago
- Ideas
3
Asana Integration
It would be great to be able to create tasks in Asana to manage actions that come from Trengo communications.
- Stephen King
- Stephen_King
- 10 mths ago
- 2 replies
- 20
- 3
- Eduard8 mths ago
- Ideas
0
An effective / clearer notification with @name. Or more precise notification settings.
When someone is @name in a message its important that they are clearly notified but currenltly the message just appears in the Mentioned folder, which could easily be missed.…
- Tim B
- Tim_B
- 9 mths ago
- 15
- Ideas
0
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 10 mths ago
- 20
- Ask the community
0
Integration Office 365 agenda
Often I get invitations for meetings via Office 365 email and calendar. Unfortunately this is not supported by Trengo. Therefor, when I want to accept or decline an event I need to switch to Office…
- Jeroen Bongers
- Jeroen_Bongers
- 11 mths ago
- 2 replies
- 17
- Jeroen Bongers10 mths ago
- Ideas
1
Add full chat history when it's sent by the flowbot.
As a action we can sent an email to one of our teammembers. This e-mail contains the chat, but you don't see the page where the chat was held or started.
- pang
- pang
- 11 mths ago
- 2 replies
- 15
- 1
- Charlotte Beenen11 mths ago
- Ideas
2
Double space
Could there be a setting to remove the automatic double spacing that happens when you hit return? Thanks
- Tim B
- Tim_B
- 1 yr ago
- 5 replies
- 24
- 2
- Charlotte Beenen1 yr ago
- Ideas

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