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Email

9
Copy mandatory e-mail from pre-chat form to customer profile
We're using the pre-chat form to request a customer's email (as a mandatory field, "always available" is enabled in chat config). This email is nicely presented in the corresponding tickets that are…
- Karel Mommers
- Karel_Mommers
- 1 yr ago
- 1 reply
- 40
- 9
- Charlotte Beenen1 yr ago
- Ideas
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 2 yrs ago
- 4 replies
- 43
- 8
- Martin Svendsen1 yr ago
- Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
- Tim B
- Tim_B
- 1 yr ago
- 2 replies
- 30
- 8
- Marie-Louise1 yr ago
- Ideas
7
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 2 yrs ago
- 4 replies
- 24
- 7
- Martin Svendsen1 yr ago
- Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
- Alec Nijssen
- Alec_Nijssen
- 7 mths ago
- 1 reply
- 14
- 6
- Charlotte Beenen7 mths ago
- Ideas
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 6 replies
- 56
- 5
- Tim B9 mths ago
- Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
- Kajan
- Kajan
- 1 yr ago
- 2 replies
- 19
- 5
- Kajan1 yr ago
- Ideas
5
Bulk email
From a customer contact point of view, an option to send bulk email seems like a logical addition. Not comparable with a mail chimp, but the normal admission as you could via an O365.…
- Mitch Brouhon
- Mitch_Brouhon
- 2 yrs ago
- 4 replies
- 87
- 5
- J Damen1 yr ago
- Ideas
3
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 8 mths ago
- 2 replies
- 13
- 3
- Liesbeth Scharp5 mths ago
- Ideas
3
Asana Integration
It would be great to be able to create tasks in Asana to manage actions that come from Trengo communications.
- Stephen King
- Stephen_King
- 2 yrs ago
- 2 replies
- 31
- 3
- Eduard1 yr ago
- Ideas
2
Add Gsuite aliases as an individual channel
Would be great to be able to create Trengo email channels from Gsuite email aliases
- Ibrahim
- Ibrahim
- 8 mths ago
- 2 replies
- 8
- 2
- Raelyn7 mths ago
- Ideas
2
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
- Peter Batenburg
- Peter_Batenburg
- 8 mths ago
- 3 replies
- 9
- 2
- Charlotte Beenen7 mths ago
- Ideas
2
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 10 mths ago
- 3 replies
- 23
- 2
- Daniela Backman10 mths ago
- Ideas
2
Send email to all contacts in profiles
It would be great if there was a feature to email, or message all contacts within a profile. We rent out houses. Often we have more than one person living there.…
- J Damen
- J_Damen
- 1 yr ago
- 1 reply
- 5
- 2
- Daniela Backman1 yr ago
- Ideas
2
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 1 yr ago
- 2 replies
- 9
- 2
- Daniela Backman1 yr ago
- Ideas
2
Option to see the attachment without downloading (Preview)
It will be great if we have an option to preview the attachments without downloading like other email providers to avoid unnecessary file downloads.
- Mohammad Riyas
- Mohammad_Riyas
- 1 yr ago
- 2 replies
- 11
- 2
- Faizal Umarali1 yr ago
- Ideas
2
Send later
Adding the option: "send later" or "schedule email/reply" would be lovely for email that need to arrive at a specific time. This option is available for instant in G-mail from G-Suite.…
- Kajan Blouw
- Kajan_Blouw
- 1 yr ago
- 19
- 2
- Ideas
1
Better support RTL (right-to-left)
Even when the email's style is RTL (right-to-left), it's left to right when drafting the response.
- Asaf Shifer
- Asaf_Shifer
- 7 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen7 mths ago
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 8 mths ago
- 1 reply
- 10
- 1
- Charlotte Beenen8 mths ago
- Ideas
1
Be able to open Office365 encrypted emails in Trengo
Within Trengo it is now not possible to open encrypted Office365 mails. More and more of our customers send personal data encrypted, so it would be a good addition if we could open these emails in…
- Danny Vaessens
- Danny_Vaessens
- 8 mths ago
- 1 reply
- 5
- 1
- Charlotte Beenen8 mths ago
- Ideas
1
contact form, add photo option
Please add with contact form, option to add a photo. Is easier for client.
- Astrid Arts
- Astrid_Arts
- 10 mths ago
- 1 reply
- 6
- 1
- Daniela Backman10 mths ago
- Ideas
1
Customize email subject
Please, I would like to be able to customize the subject that users receive when they submit a form to us from the widget and autoreply is activated Now i can only select English or Dutch,…
- Jordi Torrijos
- Jordi_Torrijos
- 11 mths ago
- 1 reply
- 9
- 1
- Charlotte Beenen11 mths ago
- Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 2 replies
- 20
- 1
- Charlotte Beenen11 mths ago
- Ideas
1
Showing the full email bounce error
Liking the new update with rejected emails a lot, however it does not show the full bounce reason. I think it'd be very beneficial to add the full error,…
- Amrish
- a_g
- 11 mths ago
- 1 reply
- 9
- 1
- Daniela Backman11 mths ago
- Ideas
1
Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ". In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW:…
- Mike
- Mike
- 1 yr ago
- 3 replies
- 9
- 1
- Daniela Backman1 yr ago
- Ideas

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