How to enable Javascript

Email

1
Trigger a rule by recipient email address
I would like to trigger a rule by recipient email address. Sending a slack notification if the recipient's email address is xxx@xxx.com would be cool.
- Kazim Aydin
- Kazim_Aydin
- 1 yr ago
- 7 replies
- 31
- 1
- Daniela Backman1 yr ago
- Ideas
5
Rule based on 'to' email address
Ability to create a rule based on the TO email address. This is helpful if different departments use Trengo support desk to manage queries, eg. finance.…
- Mark Walls
- Mark_Walls
- 1 yr ago
- 6 replies
- 56
- 5
- Tim B9 mths ago
- Ideas
0
Integration Office 365 agenda
Often I get invitations for meetings via Office 365 email and calendar. Unfortunately this is not supported by Trengo. Therefor, when I want to accept or decline an event I need to switch to Office…
- Jeroen Bongers
- Jeroen_Bongers
- 2 yrs ago
- 4 replies
- 42
- Charlotte Beenen7 mths ago
- Ideas
5
Bulk email
From a customer contact point of view, an option to send bulk email seems like a logical addition. Not comparable with a mail chimp, but the normal admission as you could via an O365.…
- Mitch Brouhon
- Mitch_Brouhon
- 2 yrs ago
- 4 replies
- 87
- 5
- J Damen1 yr ago
- Ideas
8
Open tracking
Would be nice if you could see if and when an e-mail has bean read.
- Lennart Petersson
- Lennart_Petersson
- 2 yrs ago
- 4 replies
- 43
- 8
- Martin Svendsen1 yr ago
- Ideas
7
Skip to next message when previous message is closed
Hi, it would be great to automatically move to the next message in the queue when you close a message instead of having that message stay on the screen and having to click the next message to…
- Stephen King
- Stephen_King
- 2 yrs ago
- 4 replies
- 24
- 7
- Martin Svendsen1 yr ago
- Ideas
2
Other email addresses should be able to update open email ticket
It should be able to add email replies to an open ticket from other email addresses than the original ticket opener. If the ticketnumber in the subject is correct, it should be appended,…
- Peter Batenburg
- Peter_Batenburg
- 8 mths ago
- 3 replies
- 9
- 2
- Charlotte Beenen7 mths ago
- Ideas
0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
- Russell Hammond
- Russell_Hammond
- 9 mths ago
- 3 replies
- 12
- Charlotte Beenen9 mths ago
- Ideas
2
Optional alias name for agents
I think it'd be a good idea to have the possibility to set an alias name for agents, which only customers see. This would be separate from the internal actual name of the users,…
- Amrish
- a_g
- 10 mths ago
- 3 replies
- 23
- 2
- Daniela Backman10 mths ago
- Ideas
1
Possibility to remove "Fwd: " prefix from subject on forward
When you forward a message, the subject is prefixed with "Fwd: ". In all mail clients (outlook, gmail, thunderburd, etc.) the subject is prefixed ("FW:…
- Mike
- Mike
- 1 yr ago
- 3 replies
- 9
- 1
- Daniela Backman1 yr ago
- Ideas
1
Create new ticket based on sender e-mail address or subject
Since we do use the 'Reopen closed conversations' and 'new ticket when different subject' in E-mail channel we are experiencing some issues with automated mails we receive from for example…
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 yrs ago
- 3 replies
- 62
- 1
- Eric van Wenkop1 yr ago
- Ask the community
1
Create Team Chat Group/Channel Linked to a Ticket
Sometimes we receive a cun ticket that needs the collaboration of other teammates (Right now we do it for notes) but I think it would be nice to have a channel / chat group linked to a ticket.…
- nestor
- nestor
- 1 yr ago
- 3 replies
- 18
- 1
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
3
Change the image configuration
When we add images to a ticket, they will automatically be aligned to the middle and they have a default width of 300px. We would like to be able to globaly change these two settings,…
- Dennis Rosenbaum
- Dennis_Rosenbaum
- 8 mths ago
- 2 replies
- 13
- 3
- Liesbeth Scharp5 mths ago
- Ideas
2
Add Gsuite aliases as an individual channel
Would be great to be able to create Trengo email channels from Gsuite email aliases
- Ibrahim
- Ibrahim
- 8 mths ago
- 2 replies
- 8
- 2
- Raelyn7 mths ago
- Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 2 replies
- 20
- 1
- Charlotte Beenen11 mths ago
- Ideas
5
Send later / verstuur later option replies inbound email
It would be very useful to add an option to add a send later (verstuur later) option to replies. Right now the send later feature is only available when starting a new conversation.…
- Kajan
- Kajan
- 1 yr ago
- 2 replies
- 19
- 5
- Kajan1 yr ago
- Ideas
2
Take auto replies out of ticket conversation on email channel
Don't show auto replies in email threads as it make it harder to find the actual emails. Note: This feature has been requested by existing customers but only documented internally.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 1 yr ago
- 2 replies
- 9
- 2
- Daniela Backman1 yr ago
- Ideas
1
Improved Gmail integration
Have a better sync with Gmail to pull in all previous emails and better sync emails and functions (delete, archive etc). Also better management of aliases in gmail so that if an alias is forwarded…
- Stephen King
- Stephen_King
- 2 yrs ago
- 2 replies
- 59
- 1
- Daniela Backman1 yr ago
- Ideas
- Completed
- Completed
2
Option to see the attachment without downloading (Preview)
It will be great if we have an option to preview the attachments without downloading like other email providers to avoid unnecessary file downloads.
- Mohammad Riyas
- Mohammad_Riyas
- 1 yr ago
- 2 replies
- 11
- 2
- Faizal Umarali1 yr ago
- Ideas
8
Copying links
Currently when you copy links from other applications or even other trengo emails (when the link is hidden behind text) there is no way to paste the text and link (or even just the link) into…
- Tim B
- Tim_B
- 1 yr ago
- 2 replies
- 30
- 8
- Marie-Louise1 yr ago
- Ideas
3
Asana Integration
It would be great to be able to create tasks in Asana to manage actions that come from Trengo communications.
- Stephen King
- Stephen_King
- 2 yrs ago
- 2 replies
- 31
- 3
- Eduard1 yr ago
- Ideas
1
Add full chat history when it's sent by the flowbot.
As a action we can sent an email to one of our teammembers. This e-mail contains the chat, but you don't see the page where the chat was held or started.
- pang
- pang
- 2 yrs ago
- 2 replies
- 25
- 1
- Charlotte Beenen2 yrs ago
- Ideas
1
Better support RTL (right-to-left)
Even when the email's style is RTL (right-to-left), it's left to right when drafting the response.
- Asaf Shifer
- Asaf_Shifer
- 7 mths ago
- 1 reply
- 7
- 1
- Charlotte Beenen7 mths ago
- Ideas
0
Option to send emails from same ticket as call ticket
Right now, when we get a call and we need to send an email to the customer, we need to start a new conversation. This means an extra ticket and polution of the reports.…
- Helpdesk Qfact
- Helpdesk_Qfact
- 7 mths ago
- 1 reply
- 4
- Charlotte Beenen7 mths ago
- Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
- Alec Nijssen
- Alec_Nijssen
- 7 mths ago
- 1 reply
- 14
- 6
- Charlotte Beenen7 mths ago
- Ideas

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