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hyperlink to their profile (instagram, facebook, twitter)
When connected the social media channels, we dont have the hyperlink to the user profile, only appears the name (not the username) so its hard to find the user the solution for now is,…
comunicacion
comunicacion
5 mths ago
3
replies
40
3
Daniela Backman
1 mth ago
Ideas
Completed
Completed
0
Overview in Facebook comments
The Facebook comments that we answer do not appear under the customers comments. So we have no overview which comments have already been answered. It would be easier if the comments we responded to…
Annick Steenman
Annick_Steenman
3 mths ago
1
reply
10
Charlotte Beenen
2 mths ago
Ask the community
2
Ability to like comments on Facebook and Instagram
Having the ability to like comments on Facebook and Instagram, and to give reactions (love, care, haha, wow, sad, angry) This feature has been requested by customers privately.…
Daniela Backman
Customer Success Manager
Daniela_trengo
3 mths ago
9
replies
21
2
Steve Bull
3 mths ago
Ideas
1
Assign a chatbot after a rule
To be able to set a rule that if the message is something like... “I saw this on Facebook” to assign the user to the chatbot. Typically our users have 5-10 typical questions that the chatbot can…
Joey Caisse
Joey_Caisse
6 mths ago
1
reply
14
1
Daniela Backman
6 mths ago
Ideas
0
Display a the link/information from Facebook in Trengo when a user clicks the "Whatsapp" button in a post.
In Facebook we can set a post to have a contact link that goes to our Whatsapp for business number. Facebook sends the link to the post in a message that says "I saw this on Facebook".…
Joey Caisse
Joey_Caisse
6 mths ago
1
reply
9
Daniela Backman
6 mths ago
Ideas
1
Facebook Messenger working within the page (Do not open a new page)
TL;DR: When Customer chooses "Facebook Messenger" from the Trengo Website Widget, he should remain in the page and not be redirected to a new page with the chat.…
Jaime Matos
Jaime_Matos
1 yr ago
1
reply
9
1
Charlotte Beenen
1 yr ago
Ideas
1
Counter Twitter and Facebook during typing message
Hi, There is a character limit for Twitter and Facebook messages (Facebook is strange by the way: on Facebook.com there is no limit!). In Twitter/Tweetdeck there is a counter so you can see how many…
Taaladviesdienst Onze Taal
Taaladviesdienst_Onze_Ta
1 yr ago
1
reply
8
1
Charlotte Beenen
1 yr ago
Ideas
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