How to enable Javascript

Flowbots

1
Flowbot can transfer to Chatbot (and vice versa)... (OR do not require Flowbot to always have a button/action!)
Sometimes we just want the user to talk to us - for example, I have 2 chatbots that talk about very different things. I don't want a user to accidentally get a response about a different subject.…
- Joey Caisse
- Joey_Caisse
- 1 yr ago
- 2 replies
- 16
- 1
- Charlotte Beenen7 mths ago
- Ideas
0
Prevent accidental deletion of your Flowbot
It happened to me without noticing: i accidentally deleted my flowbot To create a flowbot you have to manually save a lot, often you get an error message which you need to debug.…
- Jules
- Jules_van_Leeuwaarden
- 7 mths ago
- 1 reply
- 9
- Charlotte Beenen7 mths ago
- Ideas
15
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 1 yr ago
- 10 replies
- 94
- 15
- Charlotte Beenen7 mths ago
- Ideas
1
Search knowledge center / help center through flowbot
It would be great if we could search through the knowledge base using the flowbot to make it more intelligent. One of the bottlenekcs I see is that we have to keep all the information up to date…
- Arjan Peters
- Arjan_Peters
- 11 mths ago
- 3 replies
- 14
- 1
- Charlotte Beenen9 mths ago
- Ideas
2
Activate Flowbot outside business hours (without a Rule)
We think there should be an option to have a Flowbot become active after business hours. At this point it's only possible to make him respond after a visitor sends a message.…
- Boy Brabander
- Owner
- Boy_Brabander
- 9 mths ago
- 3 replies
- 26
- 2
- Charlotte Beenen9 mths ago
- Ideas
2
Add options for url in flowbot
I would like to see some sort of button for url's in the flowbot. By clicking on the button you will get redirected to the url. With an additional option to open url in same tab or new tab.
- Janneke de Graaff
- Janneke_de_Graaff
- 10 mths ago
- 1 reply
- 11
- 2
- Daniela Backman10 mths ago
- Ideas
4
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
- Tjerk Voortman
- Tjerk_Voortman
- 1 yr ago
- 2 replies
- 29
- 4
- Trevor M10 mths ago
- Ideas
1
Date as user input in flowbot
Would it be possible to add the "date format" as user input for the flowbot? It's something which would be really helpful for us as customer representatives because we work alot with dates.…
- Arjan Peters
- Arjan_Peters
- 11 mths ago
- 2 replies
- 11
- 1
- Arjan Peters11 mths ago
- Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 2 replies
- 20
- 1
- Charlotte Beenen11 mths ago
- Ideas
1
More customization in flowbot
Hi, I'd like to request more style customization features in the flowbot. In particular I’m looking for a an option to change the alignment of the flowbot buttons.…
- Patrick Hinlopen
- Patrick_Hinlopen
- 1 yr ago
- 1 reply
- 18
- 1
- Daniela Backman1 yr ago
- Ideas
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 1 yr ago
- 2 replies
- 21
- Tamara BernerModerator1 yr ago
- Ideas
- Completed
- Completed
1
Rules conditioned on 'Outside Business Hours'
Hi, Within the rules it is possible to condition a rule based on being 'Inside Business Hours' and/or 'Outside Business Hours', which are then also split up by 'Holidays' and 'Outside Holidays'.…
- Tjerk Voortman
- Tjerk_Voortman
- 1 yr ago
- 3 replies
- 32
- 1
- Daniela Backman1 yr ago
- Ideas
2
Assign a chatbot after a rule
To be able to set a rule that if the message is something like... “I saw this on Facebook” to assign the user to the chatbot. Typically our users have 5-10 typical questions that the chatbot can…
- Joey Caisse
- Joey_Caisse
- 1 yr ago
- 1 reply
- 21
- 2
- Daniela Backman1 yr ago
- Ideas
1
Tracking URL data sent through API and Flowbots
We would like to send tracking url data from flowbots to our CRM so that we can see where our leads are coming from. This is highly important for us especially on the webchat as we need to justify…
- Armand de Bruyn
- Armand_de_Bruyn
- 1 yr ago
- 1 reply
- 20
- 1
- Joey Caisse1 yr ago
- Ideas
0
Flowbot Stats
Hi, we are using flowbots to supplement our teamr. When a client selects the option in the flowbot that said their issue was resolved, the ticket is automatically closed.…
- Simonn Theron
- Simonn_Theron
- 1 yr ago
- 21
- Ask the community
1
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 1 yr ago
- 1 reply
- 28
- 1
- Charlotte Beenen1 yr ago
- Ideas
- In review
- In review
0
Notification sound when flowbot assigns new ticket
When a guest in a flow is being forwarded to an employee, I have set the action "mark as new ticket". I see a (1) appear (new message) in the browser tab of the Trengo Inbox,…
- Dennis Mulder
- Dennis_Mulder
- 2 yrs ago
- 3 replies
- 25
- Charlotte Beenen2 yrs ago
- Ideas
- Solved
- Solved
1
Add full chat history when it's sent by the flowbot.
As a action we can sent an email to one of our teammembers. This e-mail contains the chat, but you don't see the page where the chat was held or started.
- pang
- pang
- 2 yrs ago
- 2 replies
- 25
- 1
- Charlotte Beenen2 yrs ago
- Ideas

Flowbots

Flowbot can transfer to Chatbot (and vice versa)... (OR do not require Flowbot to always have a button/action!)

Prevent accidental deletion of your Flowbot

Hyperlink in Flowbot

Search knowledge center / help center through flowbot

Activate Flowbot outside business hours (without a Rule)

Add options for url in flowbot

Creating a flowchart of a Flowbot

Date as user input in flowbot

Preferred language for all channels

More customization in flowbot

Value of 'Location Finder' saved in Custom Field

Rules conditioned on 'Outside Business Hours'

Assign a chatbot after a rule

Tracking URL data sent through API and Flowbots

Flowbot Stats

FlowBot Templates - Best Practice

Notification sound when flowbot assigns new ticket

Add full chat history when it's sent by the flowbot.

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