How to enable Javascript

Flowbots

0
More customization in flowbot
Hi, I'd like to request more style customization features in the flowbot. In particular I’m looking for a an option to change the alignment of the flowbot buttons.…
- Patrick Hinlopen
- Patrick_Hinlopen
- 3 days ago
- 1 reply
- 1
- Daniela BackmanModerator3 days ago
- Ideas
0
Value of 'Location Finder' saved in Custom Field
Hi, I've already discussed this with Malik from support. We want to use the 'Location Finder' in our WhatsApp and WebChat Flowbot. On it's own it is doing excactly what we want it to do and based on…
- Tjerk Voortman
- Tjerk_Voortman
- 13 days ago
- 2 replies
- 5
- Tamara BernerModerator10 days ago
- Ideas
- Completed
- Completed
1
Creating a flowchart of a Flowbot
Hi, We have created a couple of Flowbots and are looking for a way to visualize them in a flowchart. This isn't possible within the Trengo platform. Being able to create a flowchart from a Flowbot…
- Tjerk Voortman
- Tjerk_Voortman
- 13 days ago
- 1 reply
- 6
- 1
- Daniela BackmanModerator12 days ago
- Ideas
1
Rules conditioned on 'Outside Business Hours'
Hi, Within the rules it is possible to condition a rule based on being 'Inside Business Hours' and/or 'Outside Business Hours', which are then also split up by 'Holidays' and 'Outside Holidays'.…
- Tjerk Voortman
- Tjerk_Voortman
- 13 days ago
- 3 replies
- 7
- 1
- Daniela BackmanModerator12 days ago
- Ideas
11
Hyperlink in Flowbot
I am missing the feature to add hyperlinks in the flowbot. In some of the flows I would like to give the client the option to click on a link to go to their account, or another page.
- Jessica Gajadien
- Jessica_Gajadien
- 9 mths ago
- 9 replies
- 36
- 11
- Charlotte Beenen1 mth ago
- Ideas
1
Assign a chatbot after a rule
To be able to set a rule that if the message is something like... “I saw this on Facebook” to assign the user to the chatbot. Typically our users have 5-10 typical questions that the chatbot can…
- Joey Caisse
- Joey_Caisse
- 2 mths ago
- 1 reply
- 8
- 1
- Daniela BackmanModerator2 mths ago
- Ideas
0
Flowbot can transfer to Chatbot (and vice versa)... (OR do not require Flowbot to always have a button/action!)
Sometimes we just want the user to talk to us - for example, I have 2 chatbots that talk about very different things. I don't want a user to accidentally get a response about a different subject.…
- Joey Caisse
- Joey_Caisse
- 2 mths ago
- 1 reply
- 7
- Daniela BackmanModerator2 mths ago
- Ideas
1
Tracking URL data sent through API and Flowbots
We would like to send tracking url data from flowbots to our CRM so that we can see where our leads are coming from. This is highly important for us especially on the webchat as we need to justify…
- Armand de Bruyn
- Armand_de_Bruyn
- 3 mths ago
- 1 reply
- 11
- 1
- Joey Caisse2 mths ago
- Ideas
0
Flowbot Stats
Hi, we are using flowbots to supplement our teamr. When a client selects the option in the flowbot that said their issue was resolved, the ticket is automatically closed.…
- Simonn Theron
- Simonn_Theron
- 4 mths ago
- 11
- Ask the community
0
FlowBot Templates - Best Practice
Although I think the FlowBot is pretty powerful, it can be overwhelming if you start working with it the first time. It would be a great addition to have some templates available to play with (like…
- Nick
- Nick
- 8 mths ago
- 1 reply
- 17
- Charlotte Beenen8 mths ago
- Ideas
- In review
- In review
0
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 9 mths ago
- 1 reply
- 11
- Charlotte Beenen9 mths ago
- Ideas
0
Notification sound when flowbot assigns new ticket
When a guest in a flow is being forwarded to an employee, I have set the action "mark as new ticket". I see a (1) appear (new message) in the browser tab of the Trengo Inbox,…
- Dennis Mulder
- Dennis_Mulder
- 1 yr ago
- 3 replies
- 19
- Charlotte Beenen11 mths ago
- Ideas
- Solved
- Solved
1
Add full chat history when it's sent by the flowbot.
As a action we can sent an email to one of our teammembers. This e-mail contains the chat, but you don't see the page where the chat was held or started.
- pang
- pang
- 1 yr ago
- 2 replies
- 17
- 1
- Charlotte Beenen1 yr ago
- Ideas

Flowbots

More customization in flowbot

Value of 'Location Finder' saved in Custom Field

Creating a flowchart of a Flowbot

Rules conditioned on 'Outside Business Hours'

Hyperlink in Flowbot

Assign a chatbot after a rule

Flowbot can transfer to Chatbot (and vice versa)... (OR do not require Flowbot to always have a button/action!)

Tracking URL data sent through API and Flowbots

Flowbot Stats

FlowBot Templates - Best Practice

Preferred language for all channels

Notification sound when flowbot assigns new ticket

Add full chat history when it's sent by the flowbot.

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