How to enable Javascript

Help Center

7
The Ideal Combination of Chat with Helpcenter!
Here's the idea: - The company's helpdesk employees should be able to add 'hidden' keywords to each Helpcenter Article. For example an article on how 'webshop returns' work can have 'return' or…
- Jonathan
- Jonathan
- 1 yr ago
- 4 replies
- 36
- 7
- Charlotte Beenen1 yr ago
- Ideas
5
Being able to export/import articles in the Help Centre
I have a Help Center with several articles, in Dutch. I now want to translate the articles, for which I need to send them to a translation company. At this moment I have to copy/paste all articles…
- Juliën Schoonbrood
- Julien_Schoonbrood
- 1 yr ago
- 6 replies
- 64
- 5
- Charlotte Beenen1 yr ago
- Ideas
- Completed
- Completed
2
Help center article versioning
We're a few folks collaborating on writing articles for the Help center. It would be tremendously helpful to have more tooling around collaboration, for instance..…
- Robert Blixt
- Robert_Blixt
- 3 mths ago
- 1 reply
- 4
- 2
- Charlotte Beenen3 mths ago
- Ideas
2
Be able to make back-up of deleted articles in Help Center
Since we invest a lot of time in creating articles, but they are very easy to delete by accident, we like to see an archive of deleted articles as a kind of backup.…
- Paul Bergsma
- Paul_Bergsma
- 6 mths ago
- 12
- 2
- Ideas
2
Direct link to trigger the Trengo pop up!
At the moment the Trengo Pop-up can only be triggered by pressing the Trengo button. We would like to send our customers to the Trengo Pop-up from multiple channels,…
- Peter van den Berg
- Peter_van_den_Berg
- 8 mths ago
- 4 replies
- 38
- 2
- Nesse7 mths ago
- Ideas
2
Context sensitive help center widget
It would be so awesome if the help center widget could be context sensitive! Maybe by scanning the url for words, or having something in the widget code like window.Trengo.…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 5 replies
- 27
- 2
- Eduard1 yr ago
- Ideas
1
Search knowledge center / help center through flowbot
It would be great if we could search through the knowledge base using the flowbot to make it more intelligent. One of the bottlenekcs I see is that we have to keep all the information up to date…
- Arjan Peters
- Arjan_Peters
- 5 mths ago
- 3 replies
- 10
- 1
- Charlotte Beenen3 mths ago
- Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 2 replies
- 18
- 1
- Charlotte Beenen5 mths ago
- Ideas
1
Move articles to new help center
I'd like to move some articles to an other internally help center. Right now, it is not possible and I have to copy/paste everything...
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 3 replies
- 23
- 1
- Charlotte Beenen6 mths ago
- Ideas
- Completed
- Completed
1
Tags for help center articles
Our organization is using the help center API to display articles inside our app. Sometimes, we need to display a set of hand-picked articles on a specific page.…
- Pedro Zurbach
- Pedro_Zurbach
- 9 mths ago
- 3 replies
- 14
- 1
- Daniela Backman9 mths ago
- Ideas
1
Help Center Authentication based in on IP address
Currently there is only the option to secure a help center with a password. We use the Help Center a internal help center. We don't like to fill the password every time.…
- Martijn ten Pas
- Martijn_ten_Pas
- 11 mths ago
- 8
- 1
- Ideas
1
Password protected help center in widget
At this moment it is not possible to add a password protected help center in a widget. You can choose the channel, but the widget remains empty. This particular widget is only available in a…
- Eduard
- Eduard_Wustenveld
- 1 yr ago
- 2 replies
- 21
- 1
- Eduard1 yr ago
- Ideas
1
Show Tickets Result per team / user
Hi guys, One interesting feathure is to set tickets results to a specific team or user. So each team/user only see the relevant result list they working on.
- Daniel Ohlsson
- Daniel_Ohlsson
- 1 yr ago
- 1 reply
- 7
- 1
- Charlotte Beenen1 yr ago
- Ideas
1
Connect an article to more than one catagories
It would be handy when i could connect one article to more than one catagories.
- Ronald Akkermans
- Ronald_Akkermans
- 1 yr ago
- 1 reply
- 11
- 1
- Charlotte Beenen1 yr ago
- Ideas
0
FAQ Helpdesk
Your own helpdesk is something I would like to build for our own team. We have a lot of FAQ coming in the customer service. And we have written our own guide (a book with like 70 pages long!…
- Esther Tams
- Esther_Tams
- 10 mths ago
- 1 reply
- 14
- Gian Stevens10 mths ago
- Ideas
0
Lock specific articles and / or categories in Help Center with password.
We would like to lock specific categories and / or articles.
- Paul Bergsma
- Paul_Bergsma
- 1 yr ago
- 1 reply
- 6
- Charlotte Beenen1 yr ago
- Ideas

Help Center

The Ideal Combination of Chat with Helpcenter!

Being able to export/import articles in the Help Centre

Help center article versioning

Be able to make back-up of deleted articles in Help Center

Direct link to trigger the Trengo pop up!

Context sensitive help center widget

Search knowledge center / help center through flowbot

Preferred language for all channels

Move articles to new help center

Tags for help center articles

Help Center Authentication based in on IP address

Password protected help center in widget

Show Tickets Result per team / user

Connect an article to more than one catagories

FAQ Helpdesk

Lock specific articles and / or categories in Help Center with password.

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