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    API set labels

    Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
    • Jesse Bakker
    • Jesse_Bakker
    • 4 mths ago
    • 2 replies
    • 14
    • Jesse Bakker3 mths ago
    • Ideas
    • Answered
    • Answered
  • 0

    API populate a label (website widget)

    Hello, Trying to set a label through the website widget, but I dont think the api allows this. :( Right now im setting a custom field and a rule that sets a label if the custom field is filled with…
    • Jesse Bakker
    • Jesse_Bakker
    • 4 mths ago
    • 13
    • Ask the community
  • 1

    Reporting multible labels

    It would be nice to make a label report where several labels are combined. Now you can only see a ticket with 1 label, But we would like to see the amount of tickets with several labels.
    • lizet
    • lizet
    • 6 mths ago
    • 3 replies
    • 10
    • 1
    • Daniela Backman6 mths ago
    • Ideas
  • 1

    Add sub-labels or label groups

    Certain companies work with a lot of labels to be able to create a clear overview within the inbox. The sorting / filtering of tickets on the basis of several sub-labels will allow them to navigate…
    • Daniela Backman
    • Customer Success Manager
    • Daniela_trengo
    • 6 mths ago
    • 9
    • 1
    • Ideas
  • 1

    Reporting: Filter on profiles/contacts including tags

    We are working with lots of different profiles and tags. Within the reporting format I would like to know how many times tag(s) are used for specific partners/profiles. E.g.…
    • Jessica Gajadien
    • Jessica_Gajadien
    • 1 yr ago
    • 2 replies
    • 10
    • 1
    • Jessica Gajadien11 mths ago
    • Ideas
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