How to enable Javascript

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1
Reporting multible labels
It would be nice to make a label report where several labels are combined. Now you can only see a ticket with 1 label, But we would like to see the amount of tickets with several labels.
- lizet
- lizet
- 7 mths ago
- 3 replies
- 10
- 1
- Daniela Backman7 mths ago
- Ideas
1
Add sub-labels or label groups
Certain companies work with a lot of labels to be able to create a clear overview within the inbox. The sorting / filtering of tickets on the basis of several sub-labels will allow them to navigate…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 mths ago
- 9
- 1
- Ideas
1
Reporting: Filter on profiles/contacts including tags
We are working with lots of different profiles and tags. Within the reporting format I would like to know how many times tag(s) are used for specific partners/profiles. E.g.…
- Jessica Gajadien
- Jessica_Gajadien
- 1 yr ago
- 2 replies
- 10
- 1
- Jessica Gajadien1 yr ago
- Ideas
0
API set labels
Hey, The api has an option to set custom fields but not labels. Is it posible to set a label through the api? https://developers.trengo.com/docs/set-ticket-data Please add this function.…
- Jesse Bakker
- Jesse_Bakker
- 5 mths ago
- 2 replies
- 17
- Jesse Bakker5 mths ago
- Ideas
- Answered
- Answered
0
API populate a label (website widget)
Hello, Trying to set a label through the website widget, but I dont think the api allows this. :( Right now im setting a custom field and a rule that sets a label if the custom field is filled with…
- Jesse Bakker
- Jesse_Bakker
- 5 mths ago
- 20
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