How to enable Javascript

Profiles

1
Auto assign tickets based on profiles
Hi, Within a profile we have different contacts. When we are helping a customer with an issue, often multiple contacts of one profile ( company ) contact us.…
- Jeroen Bongers
- Jeroen_Bongers
- 3 wk ago
- 1 reply
- 6
- 1
- Charlotte Beenen2 wk ago
- Ideas
6
Windows program links in incoming messages
We would like to use Windows program links in incoming messages. These are now blocked through Trengo. Our customers place online request based on our stock through multiple web forms.…
- Alec Nijssen
- Alec_Nijssen
- 2 wk ago
- 1 reply
- 9
- 6
- Charlotte Beenen2 wk ago
- Ideas
0
Profiles filter in Reports
Hello! I would like to suggest a Profiles and Contact Groups Reports. It should be a matter of adding some more filters to the same reports Trengo already have.…
- Cmind
- Cmind
- 1 mth ago
- 1 reply
- 5
- Charlotte Beenen1 mth ago
- Ideas
1
Dynamic e-mail as a hyperlink
I would really want the functionality to add each agents e-mail as a hyperlink in the signature. Currently, it is not possible to have a dynamic hyperlink with a field entry in the signature.
- Tim Asklöf
- Tim_Asklof
- 1 mth ago
- 1 reply
- 8
- 1
- Charlotte Beenen1 mth ago
- Ideas
3
Creating a contact inside a Profile should be easier!!!!
As simple as that. When you create a profile you can add contacts (email, voice, whatsApp, facebook...) only when those contacts already exist on the system.…
- Alberto Blasco
- Alberto_Blasco
- 2 mths ago
- 1 reply
- 14
- 3
- Charlotte Beenen1 mth ago
- Ideas
0
Changing the colour of your icon
It would be a nice feature if you could change the background colour of the icon with the first letter of your name. We have multiple colleagues with the same initial,…
- Joy van der Zanden
- Joy_van_der_Zanden
- 4 mths ago
- 1 reply
- 10
- Charlotte Beenen4 mths ago
- Ideas
3
Anonymise contactdata for privacy (AVG/GDPR)
Would be very nice to: - erase the privacy sensitive data of users after a given time period - save the conversation (question/answer/tags) without the profileinfo - make profiles anonymous but keep…
- Raphael
- Raphael
- 6 mths ago
- 1 reply
- 12
- 3
- Marie-Louise5 mths ago
- Ideas

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