How to enable Javascript

Quick Replies

0
see the quoted email when you are composing a reply
when you are composing a reply to an email it appears that you are writing a completely new email rather than responding to an existing thread. When there are several threads for the same customer…
- Russell Hammond
- Russell_Hammond
- 1 mth ago
- 3 replies
- 8
- Charlotte Beenen4 wk ago
- Ideas
0
Insert images into quick replies
Would be great to use images in quick replies for the type 'Email'.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 2 mths ago
- 1 reply
- 14
- Daniela Backman2 mths ago
- Ideas
0
Agents / supervisors / contentmanager should be able to edit quickreply’s
Now only with super admins can create/edit quick reply’s. It would be so helpfull if agents, supervisors, contentmanagers can create/edit their own quickreply’s.
- Jules
- Jules_van_Leeuwaarden
- 2 mths ago
- 2 replies
- 5
- Eric van Wenkop2 mths ago
- Ideas
4
[first_name] tag for quick replies
Hi there, as of right now the only name tag for quick replies is [contact_name]. This adds the full name, but we prefer to address our customers by their first name,…
- Amrish
- a_g
- 3 mths ago
- 5 replies
- 27
- 4
- Amrish2 mths ago
- Ideas
3
Categories and message subject for Quick Reply
Hi, I want to propose a feature: Add categories to Quick Replies. You can assign quick replies to specific categories. - Bookings - quick reply 1. New booking. - quick reply 2. Reminder for booking.…
- J Damen
- J_Damen
- 3 mths ago
- 1 reply
- 5
- 3
- Daniela Backman3 mths ago
- Ideas
3
Categorize Quick Replies for Admins by using labels
The list of Quick Replies gets harder to navigate te longer it gets. Being able to label quick replies would help to organize them. I'd like to have labels for example: teams, channels, topics ,…
- Liselotte Leijten-Deppenbroek
- Liselotte_LeijtenDeppen
- 7 mths ago
- 4 replies
- 19
- 3
- Charlotte Beenen3 mths ago
- Ideas
0
Add internal to-dos with Quick replies
For most quick replies an agent need to follow a procedure/todo (e.g. cancel order, change address, etc). Please make it possible to add an internal todo with a quick reply.…
- Remon
- Remon.1
- 10 mths ago
- 8
- Ideas
1
Preferred language for all channels
If we know someone preferres to communicate in for example English, it would be nice to be able to set this preference in a contact of a profile. This way language selection can be automatically set…
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 2 replies
- 15
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Multiple language Quick Replies
It would be nice if we could translate Quick replies to different languages in the same way it works with help Center Articles. This makes it much easier to manage our quick replies.
- Marc Fleskens
- Het beste cadeau voor je medewerkers
- Marc_Fleskens
- 1 yr ago
- 1 reply
- 13
- 1
- Charlotte Beenen1 yr ago
- Ideas
3
Show more than 4 quick replies
Using the quick answers menu makes it easier to display more than the first 4 sentences. It makes scrolling much faster when the pop-up menu shows more quick answers (the search function isn't…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1 reply
- 11
- 3
- Charlotte Beenen1 yr ago
- Ideas
5
Quick reply-menu
Hello! Is it possible to make the menu of the quick replies (in e-mails) bigger? Now, the quick replies are not shown very well and sometimes you have to guess which quick reply you need.…
- Vincent de Poorter
- Vincent_de_Poorter
- 1 yr ago
- 1 reply
- 19
- 5
- Charlotte Beenen1 yr ago
- Ideas
1
Search quick replies in admin
We're using a lot of quick replies and it would be easier to manage them if there would be a search bar on top of the screen to search trough all your current quick replies.
- Eric van Wenkop
- Owner at Kabeldirect.nl 🔌
- Eric_van_Wenkop
- 1 yr ago
- 2 replies
- 22
- 1
- Jorrit van Leiden1 yr ago
- Ideas
1
Tag: time of day.
There should be a field that takes time into account so that Quick replies can start with good morning, good afternoon, good evening, etc. This should be possible in quick replies, flowbot, chatbot,…
- Tim van den Dam
- Tim_van_den_Dam
- 1 yr ago
- 1 reply
- 15
- 1
- Charlotte Beenen1 yr ago
- Ideas
8
Variables in quickreplies
Now we have to make a different quick reply for each brand but we want to reduce this management by having the brand/team variable available for quick replies.
- ICT Paradigit
- ICT_Paradigit
- 2 mths ago
- 7 replies
- 86
- 8
- Eric van Wenkop1 yr ago
- Ideas

Quick Replies

see the quoted email when you are composing a reply

Insert images into quick replies

Agents / supervisors / contentmanager should be able to edit quickreply’s

[first_name] tag for quick replies

Categories and message subject for Quick Reply

Categorize Quick Replies for Admins by using labels

Add internal to-dos with Quick replies

Preferred language for all channels

Multiple language Quick Replies

Show more than 4 quick replies

Quick reply-menu

Search quick replies in admin

Tag: time of day.

Variables in quickreplies

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