How to enable Javascript

Reports

4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statuses would be valuable to analyse performance and could be an additional…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 days ago
- 1 reply
- 14
- 4
- Charlotte Beenen7 days ago
- Ideas
0
Reporting overview with individual single days per team member
We need an overview in reporting that shows the number of answered tickets per employee over the course of several individual days. e.g. the view of 7 or 14 days as individual days.…
- Simon Viertel
- Simon_Viertel
- 1 mth ago
- 3 replies
- 6
- Charlotte Beenen3 wk ago
- Ideas
0
"Answered ticket" as timestamp in reporting export
Currently, there are only two possible timestamps per entry: "Ticket created" and "Ticket closed" in the export. Is it possible to add another timestamp here with "Ticket answered"?
- Simon Viertel
- Simon_Viertel
- 1 mth ago
- 3 replies
- 7
- Charlotte Beenen3 wk ago
- Ideas
0
Profiles filter in Reports
Hello! I would like to suggest a Profiles and Contact Groups Reports. It should be a matter of adding some more filters to the same reports Trengo already have.…
- Cmind
- Cmind
- 1 mth ago
- 1 reply
- 4
- Charlotte Beenen4 wk ago
- Ideas
1
Is it possible to save the export settings ?
We need an export with predefined settings that we can run on a regular base. Unfortunately, we have not found a way to save the settings, so we have to generate the export from scratch every time.…
- Johannes Mahr
- Consumer Center Manager
- johannes
- 1 mth ago
- 1 reply
- 5
- 1
- Charlotte Beenen1 mth ago
- Ideas
5
Allow exporting of CSAT comments
I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal.…
- Baker Ayekundira
- Ayekundira_Baker
- 4 mths ago
- 5 replies
- 22
- 5
- Charlotte Beenen2 mths ago
- Ideas
1
Improvements Customer Survey (CSATs) results UI
A few things that we like to see improved when using the CSATs feature. When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read.…
- Joey Treurniet
- Joey_Treurniet
- 5 mths ago
- 4 replies
- 26
- 1
- Daniela Backman2 mths ago
- Ideas
3
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 2 mths ago
- 1 reply
- 11
- 3
- Richard Arnold3 mths ago
- Ideas
1
Reports - make it possible to standardize own reports
in stead of having to select the same fields 4 times a day.. And also make it possible to automate / schedule them and receive them in your inbox on specific times :)
- Anouk Smit
- Anouk_Smit
- 2 mths ago
- 1 reply
- 6
- 1
- Charlotte Beenen2 mths ago
- Ideas
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
- lizet
- lizet
- 4 mths ago
- 1 reply
- 8
- 1
- Daniela Backman4 mths ago
- Ideas
0
Ability to view statistics of all channels when one is an admin
Currently, one can only view statistics of the channels one has access to. Groenhart would like admins to have the option to view all channels, even when they are not in the team that has access to…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 mths ago
- 2
- Ideas
0
Filter on profiles and contacts in reporting
To gain insights on how many tickets and how much time they spend on their customers they would like to be able to filter on Profiles in the reporting without having to export their data.…
- Daniela Backman
- Customer Success Manager
- Daniela_trengo
- 7 mths ago
- 5
- Ideas
1
Tracking URL data sent through API and Flowbots
We would like to send tracking url data from flowbots to our CRM so that we can see where our leads are coming from. This is highly important for us especially on the webchat as we need to justify…
- Armand de Bruyn
- Armand_de_Bruyn
- 8 mths ago
- 1 reply
- 15
- 1
- Joey Caisse8 mths ago
- Ideas
1
Customer feedback survey --> e-mail signature
It would be nice if it became possible to add an option to review directly to an answer sent by the employee (for example in the signature) It would be nice if we could add a review option to the…
- Lars Berends
- Lars_Berends
- 9 mths ago
- 11
- 1
- Ideas
0
Flowbot Stats
Hi, we are using flowbots to supplement our teamr. When a client selects the option in the flowbot that said their issue was resolved, the ticket is automatically closed.…
- Simonn Theron
- Simonn_Theron
- 9 mths ago
- 17
- Ask the community
1
Reporting: Filter on profiles/contacts including tags
We are working with lots of different profiles and tags. Within the reporting format I would like to know how many times tag(s) are used for specific partners/profiles. E.g.…
- Jessica Gajadien
- Jessica_Gajadien
- 1 yr ago
- 2 replies
- 10
- 1
- Jessica Gajadien1 yr ago
- Ideas
1
Show Tickets Result per team / user
Hi guys, One interesting feathure is to set tickets results to a specific team or user. So each team/user only see the relevant result list they working on.
- Daniel Ohlsson
- Daniel_Ohlsson
- 1 yr ago
- 1 reply
- 7
- 1
- Charlotte Beenen1 yr ago
- Ideas
3
Availability insights per user (export)
The new feature in the reporting section that provides insights into the workload and status of users is nice. But it would be even better if you could also export these results.…
- Joey van den Brink
- Joey_van_den_Brink
- 1 yr ago
- 2 replies
- 31
- 3
- Joris O1 yr ago
- Ideas
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
- Hogeschool Windesheim
- Hogeschool_Windesheim
- 1 yr ago
- 1 reply
- 9
- 1
- Charlotte Beenen1 yr ago
- Ideas
- Closed
- Closed

Reports

User behaviour data in Trengo Analytics

Reporting overview with individual single days per team member

"Answered ticket" as timestamp in reporting export

Profiles filter in Reports

Is it possible to save the export settings ?

Allow exporting of CSAT comments

Improvements Customer Survey (CSATs) results UI

More elaborate voice statistics/reports

Reports - make it possible to standardize own reports

Resolutions Report based on real data, not average data

Ability to view statistics of all channels when one is an admin

Filter on profiles and contacts in reporting

Tracking URL data sent through API and Flowbots

Customer feedback survey --> e-mail signature

Flowbot Stats

Reporting: Filter on profiles/contacts including tags

Show Tickets Result per team / user

Availability insights per user (export)

Statistics: usernames don't show up in .csv file

Categories

Tags

Top contributors

Recent activity

Idea pipeline 🚀

Ideas

Apps

Home

Tags