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1
Improvements Customer Survey (CSATs) results UI
A few things that we like to see improved when using the CSATs feature. When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read.…
Joey Treurniet
Joey_Treurniet
3 days ago
2
replies
4
1
Joey Treurniet
3 days ago
Ideas
0
Ability to view statistics of all channels when one is an admin
Currently, one can only view statistics of the channels one has access to. Groenhart would like admins to have the option to view all channels, even when they are not in the team that has access to…
Daniela Backman
Moderator
Customer Success Manager
Daniela_trengo
1 mth ago
2
Ideas
0
Filter on profiles and contacts in reporting
To gain insights on how many tickets and how much time they spend on their customers they would like to be able to filter on Profiles in the reporting without having to export their data.…
Daniela Backman
Moderator
Customer Success Manager
Daniela_trengo
2 mths ago
2
Ideas
4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statusses would be valuable to analyse performance.…
Daniela Backman
Moderator
Customer Success Manager
Daniela_trengo
2 mths ago
10
4
Ideas
1
Tracking URL data sent through API and Flowbots
We would like to send tracking url data from flowbots to our CRM so that we can see where our leads are coming from. This is highly important for us especially on the webchat as we need to justify…
Armand de Bruyn
Armand_de_Bruyn
3 mths ago
1
reply
11
1
Joey Caisse
2 mths ago
Ideas
1
Customer feedback survey --> e-mail signature
It would be nice if it became possible to add an option to review directly to an answer sent by the employee (for example in the signature) It would be nice if we could add a review option to the…
Lars Berends
Lars_Berends
3 mths ago
7
1
Ideas
0
Flowbot Stats
Hi, we are using flowbots to supplement our teamr. When a client selects the option in the flowbot that said their issue was resolved, the ticket is automatically closed.…
Simonn Theron
Simonn_Theron
4 mths ago
11
Ask the community
1
Reporting: Filter on profiles/contacts including tags
We are working with lots of different profiles and tags. Within the reporting format I would like to know how many times tag(s) are used for specific partners/profiles. E.g.…
Jessica Gajadien
Jessica_Gajadien
7 mths ago
2
replies
9
1
Jessica Gajadien
7 mths ago
Ideas
1
Show Tickets Result per team / user
Hi guys, One interesting feathure is to set tickets results to a specific team or user. So each team/user only see the relevant result list they working on.
Daniel Ohlsson
Daniel_Ohlsson
9 mths ago
1
reply
6
1
Charlotte Beenen
8 mths ago
Ideas
3
Availability insights per user (export)
The new feature in the reporting section that provides insights into the workload and status of users is nice. But it would be even better if you could also export these results.…
Joey van den Brink
Joey_van_den_Brink
11 mths ago
2
replies
23
3
Joris O
8 mths ago
Ideas
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
Hogeschool Windesheim
Hogeschool_Windesheim
9 mths ago
1
reply
8
1
Charlotte Beenen
9 mths ago
Ideas
Closed
Closed
0
Log of when users are logging in and out
A real-time record of when the users log-in and out of the platform would make for a great tool to keep track of the agents schedule & log-in/log-out times.
Allan Luna
Allan_Luna
10 mths ago
1
reply
6
Charlotte Beenen
9 mths ago
Ideas
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