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3
Availability insights per user (export)
The new feature in the reporting section that provides insights into the workload and status of users is nice. But it would be even better if you could also export these results.…
Joey van den Brink
Joey_van_den_Brink
1 yr ago
2
replies
30
3
Joris O
1 yr ago
Ideas
5
Allow exporting of CSAT comments
I have noticed that one is unable to export CSAT responses via the export feature. The responses can only be accessed via the report dashboard and this is not ideal.…
Baker Ayekundira
Ayekundira_Baker
3 mths ago
5
replies
22
5
Charlotte Beenen
2 wk ago
Ideas
1
Improvements Customer Survey (CSATs) results UI
A few things that we like to see improved when using the CSATs feature. When customers leave a longer comment, the dark gray box can be really stretched out which doesn't make it pleasant to read.…
Joey Treurniet
Joey_Treurniet
4 mths ago
4
replies
22
1
Daniela Backman
1 mth ago
Ideas
0
Flowbot Stats
Hi, we are using flowbots to supplement our teamr. When a client selects the option in the flowbot that said their issue was resolved, the ticket is automatically closed.…
Simonn Theron
Simonn_Theron
8 mths ago
16
Ask the community
1
Tracking URL data sent through API and Flowbots
We would like to send tracking url data from flowbots to our CRM so that we can see where our leads are coming from. This is highly important for us especially on the webchat as we need to justify…
Armand de Bruyn
Armand_de_Bruyn
7 mths ago
1
reply
13
1
Joey Caisse
6 mths ago
Ideas
0
Management tool users online logging
Hello, I would like to have a logging function where i can monitor when a user has been online. I want to use this so i can monitor how many hours a user has been working.
Hans Willems
Hans_Willems
2 mths ago
1
reply
12
Daniela Backman
2 mths ago
Ideas
3
More elaborate voice statistics/reports
Better statistics on voice such as but not limited to: duration of conversation (avg and per ticket) missed calls transferred calls calls per IVR option (department) Note:…
Daniela Backman
Customer Success Manager
Daniela_trengo
1 mth ago
1
reply
11
3
Richard Arnold
1 mth ago
Ideas
4
User behaviour data in Trengo Analytics
Visibility on the behaviour of users. Basically logging when users go online/away/offline and the amount of time in these statusses would be valuable to analyse performance.…
Daniela Backman
Customer Success Manager
Daniela_trengo
6 mths ago
11
4
Ideas
1
Reporting: Filter on profiles/contacts including tags
We are working with lots of different profiles and tags. Within the reporting format I would like to know how many times tag(s) are used for specific partners/profiles. E.g.…
Jessica Gajadien
Jessica_Gajadien
11 mths ago
2
replies
10
1
Jessica Gajadien
11 mths ago
Ideas
1
Customer feedback survey --> e-mail signature
It would be nice if it became possible to add an option to review directly to an answer sent by the employee (for example in the signature) It would be nice if we could add a review option to the…
Lars Berends
Lars_Berends
7 mths ago
9
1
Ideas
1
Statistics: usernames don't show up in .csv file
I dont know if this is a bug, but if we export data to a .csv file the usernames don't show up if we select 'User' with the button 'Add field'. Only if we choose to select all fields by 'Select all'…
Hogeschool Windesheim
Hogeschool_Windesheim
1 yr ago
1
reply
9
1
Charlotte Beenen
1 yr ago
Ideas
Closed
Closed
1
Resolutions Report based on real data, not average data
When you would like to make a resolution report, all data Trengo shows is based on average data. But when you have 100 tickets that are closed within 1 minute ( as those are for example just…
lizet
lizet
3 mths ago
1
reply
8
1
Daniela Backman
2 mths ago
Ideas
1
Reports - make it possible to standardize own reports
in stead of having to select the same fields 4 times a day.. And also make it possible to automate / schedule them and receive them in your inbox on specific times :)
Anouk Smit
Anouk_Smit
1 mth ago
1
reply
6
1
Charlotte Beenen
1 mth ago
Ideas
1
Show Tickets Result per team / user
Hi guys, One interesting feathure is to set tickets results to a specific team or user. So each team/user only see the relevant result list they working on.
Daniel Ohlsson
Daniel_Ohlsson
1 yr ago
1
reply
6
1
Charlotte Beenen
1 yr ago
Ideas
0
Log of when users are logging in and out
A real-time record of when the users log-in and out of the platform would make for a great tool to keep track of the agents schedule & log-in/log-out times.
Allan Luna
Allan_Luna
1 yr ago
1
reply
6
Charlotte Beenen
1 yr ago
Ideas
0
Filter on profiles and contacts in reporting
To gain insights on how many tickets and how much time they spend on their customers they would like to be able to filter on Profiles in the reporting without having to export their data.…
Daniela Backman
Customer Success Manager
Daniela_trengo
6 mths ago
3
Ideas
0
Ability to view statistics of all channels when one is an admin
Currently, one can only view statistics of the channels one has access to. Groenhart would like admins to have the option to view all channels, even when they are not in the team that has access to…
Daniela Backman
Customer Success Manager
Daniela_trengo
5 mths ago
2
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